PRIVACY POLICY

Personal Information

When you register, create a profile, or use our services, we may collect your name, email address, phone number, profile photo, portfolio links, professional skills, location, and payment-related details necessary to facilitate transactions on the platform.

Usage Data

We automatically collect information about how you interact with our platform, including IP address, browser type, device information, pages visited, time spent on pages, referral URLs, and clickstream data.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

We use your personal data to provide and improve our services, including: facilitating connections between clients and creative professionals; processing transactions and payments; personalizing your experience; communicating service updates, promotional offers, and relevant opportunities; ensuring platform security and preventing fraud; complying with legal obligations under Indian and applicable international law.

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

Contractual Necessity

Processing necessary to perform our contract with you, such as providing the platform services you signed up for.

Legitimate Interests

Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests do not override your fundamental rights.

Consent

Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You may withdraw consent at any time.

Legal Obligation

Processing necessary to comply with applicable laws and regulations.

We do not sell your personal data. We may share your information with: service providers who assist in operating our platform (hosting, analytics, payment processing); other users as necessary to facilitate connections between clients and talent (e.g., your public profile); law enforcement or regulatory authorities when required by law; business partners in the event of a merger, acquisition, or asset sale, with prior notice to you.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it. You may request deletion of your account and associated data at any time by contacting us.

Under GDPR (EEA/UK Users)

You have the right to access, rectify, erase, restrict processing, port your data, object to processing, and withdraw consent. You also have the right to lodge a complaint with your local Data Protection Authority.

Under DPDP Act 2023 (Indian Users)

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the right to access information about your personal data being processed, request correction and erasure of your data, nominate another person to exercise your rights in the event of your death or incapacity, and seek grievance redressal. You also have certain duties, including providing accurate information and not filing false or frivolous complaints.

Our platform uses essential cookies required for the site to function, analytics cookies to understand usage and improve our services, and functional cookies to remember your preferences. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

Your data may be transferred to and processed in countries outside your country of residence, including countries that may not have equivalent data protection laws. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on adequacy decisions where applicable, to ensure your data remains protected.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. If you believe a child has submitted personal data to us, please contact us immediately.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the following Grievance Officer is appointed to address your concerns regarding data processing:

Grievance Officer

Crew Connect Privacy Team Email: privacy@crewconnect.solutions We will acknowledge your grievance within 24 hours and endeavor to resolve it within 30 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Crew Connect Email: privacy@crewconnect.solutions